• Community Manager

    Job Locations US-CA-Costa Mesa
  • The Community Manager will oversee the daily operations of complex space for startups, traditional businesses, regional offices of national firms, and small businesses and ensure that income is maximized, expenses are minimized, and the total value of the asset(s) is maximized.  Key areas of responsibility include customer relations, operations, lease and contract administration and financial management and analysis.  As a community manager of a new location, you will be an integral part of getting our operations and marketing efforts off the ground. 

     

    EQ Office focuses on all aspects of owning, operating and managing office communities. While other real estate owners talk about square footage and floor plans, we focus on the experience—how space feels, activates, and performs. At EQ, we partner with business leaders to find, design, and manage balanced workspaces that inspire talent. We’re proud to work together with organizations of all sizes (from Fortune 100 companies to emerging startups) to bring humanity back to the workplace.

     

    For more information, visit us at: www.eqoffice.com.

    As the Community Manager, one is held accountable to, however not limited to, the following job functions: 

     

    MARKETING AND COMMUNITY ENGAGEMENT

    • Create a warm and welcoming environment via hospitality initiatives
    • Manage community initiatives designed to develop member relationships
    • Lead or participate in prospective member/ customer tours
    • Maintain market knowledge of competitive flexible office locations
    • Coordinate member/ customer moves including scheduling, access, signage and other elements.  Ensure all move out and restoration requirements are enforced
    • Develop and maintain day to day relations with member/ customer contacts. Ensure customer needs and requests are being met to their expectations.  Resolve customer service issues and requests in a timely manner and escalate as appropriate
    • Develop and facilitate the partnership between Industrious and EQ

    OPERATIONS

    • Manage day to day operations, vendors and maintenance of the space(s)
    • Oversee contracted vendors to ensure they are meeting terms of contract and scope of work.  Handle any service issues and ensure service meets quality standards
    • Ensure purchase orders and contracts are accurate and fully executed prior to the start of any work
    • Verify member/customer and vendor certificates of insurance are current and meet all requirements
    • Regularly and proactively conduct inspections.  Take necessary steps to ensure the location, including the back of the house and vacant spaces, are maintained “Best in Class” and are always tour ready
    • Be familiar with all pertinent documents including license agreements, management agreements, and listing agreements
    • Maintain all related correspondence supporting the license agreement
    • Respond to location’s after hour calls and emergencies

    FINANCIAL

    • Prepare and input of Annual Budgets and Capital Plans in accordance with Budget Guidelines
    • Review monthly general ledger and financials to assure all income and expenses reflected are valid
    • Prepare monthly financial reporting including accruals, reclasses, reforecasts, and variance reports
    • Review and verify all budgeted project expenses.  Ensure all projects are completed on time and within budget
    • Review and code all invoices, verify amounts are correct per the contract.  Invoices must be coded and processed in a timely fashion
    • Assist in the collection of rent and miscellaneous charges required. Review aged receivables report monthly

    OTHER

    • Exhibit superior skills in customer service, interpersonal relations, communication, budgeting/financial reporting and operation management.  Always represent EQ Office in a professional manner in all dealings with customers, brokers and vendors

    Perform other duties as assigned

    Competencies

    • Pro-active, self-starter with the ability to work independently
    • Willing to “think out of the box” and “get your hands dirty” in a fast-paced environment
    • Exceptional organizational, multitasking and prioritization skills, and project management skills
    • Adaptable and flexible
    • Detail oriented and strong organizational practices
    • Ability to connect well with people; warm and approachable
    • Great and effective communicator
    • Team player
    • Reliable, high-level of curiosity
    • Professional demeanor
    • Embraces continuous change and opportunities when presented

    Qualifications

    • Bachelor’s degree in Marketing, Hospitality Management, Business, or related discipline preferred
    • Minimum three years community management experience or related business experience required
    • Proficient in industry standard software applications (Microsoft Office, Excel, Word, Adobe Acrobat, etc.) accompanied by the ability to learn and utilize custom software programs
    • Real Estate Salesperson’s license preferred
    • Effective written and verbal communication skills

    #LI-MD1

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed